The Entertainment Director will serve as the department head for the entertainment department. While embracing the Carnival Service Values, the CCL commitment to Safety and abiding by all rules and regulations set by the Team Carnival Shipboard Handbook, the Ent Dir will be responsible for the overall operational efficiency of the department. He/She will focus on quality control of personnel, technical issues and the guest experience through tracking and reporting. The Ent Dir will be responsible (with shore side direction) for entertainment scheduling onboard. The Ent Dir will also use strategic scheduling for generating revenue. He/She will also have significant responsibility for ensuring the department is abiding by all safety regulations and prepared for both internal and external audits. Lastly, the Ent Dir will be responsible for many of the media elements onboard for entertainment such as FunTimes, FunHub and digital signage.

Skills & Responsibilities:

Quality Control

• Coaching/Discipline – The Ent Dir is responsible for coaching and guiding the department with periodic evaluations and appraisals as well as both Positive and Corrective Performance Records when disciplinary action is necessary.
• Monitoring– The Ent Dir will continually monitor activities, events, musical sets, etc involving members of the team and offer guidance and training where necessary.
•  Traffic Flow 
•  Event Driven Entertainment
• Entertainment Operations Meeting - The Ent Dir will serve as head of the Entertainment Operations Meeting; ensuring a positive and effective environment to discuss issues related to the production of shows, IssueTrak & maintenance, safety, entertainment scheduling, TGEM tracking, revenue and groups requirements. These meetings will occur weekly and include the Cruise Director, Entertainment Technical Manager, Dance Captain, Musical Director and Media Manager.
• Shore side Communication – The Ent Dir is responsible for creating voyage reports to communicate subjective and objective data to shore side management. This includes, but is not limited to, TGEM ratings & responses, iCare, attendance and performance feedback.

Scheduling

• Entertainment Schedule –The Ent Dir is responsible for creating, monitoring & modifying the ship’s entertainment schedule to include activities, music, shows, etc. Significant front-of-house time is expected to monitor guest traffic, habits & patterns in order to continually maximize revenue & guest experience through entertainment scheduling.
• Scheduling/Meeting –The Ent Dir is responsible for creating schedules for the department that comply with MLC 2006 requirements. The Ent Dir will conduct full Department meetings and Daily Compass meetings with members of the team that also cover scheduling information.

Revenue

• Entertainment Programming –The Ent Dir has a responsibility to both entertainment and overall ship revenue and will thus tailor the Entertainment Program with a focus on guest flow into revenue areas during appropriate times.
• Business Partners –The Ent Dir will liaise with shipboard management and business partners to develop strategies targeted at increasing ship revenue performance.

Safety

• Fun Time – The Ent Dir is directly responsible for ensuring the compliance of CCL Fun Time Procedures and necessary Fun Time edits of the Entertainment Department.
• Port Manning – The Ent Dir is responsible for the creating and updating of an Entertainment Port Manning Schedule. He/She will ensure full compliance to SMS/COMM/PO14 with ID cards in place as necessary and correct information posted to the Y Drive at all times.
• SMS Responsibilities - The Ent Dir will implement and comply with all appropriate safety responsibilities as set out by the CCL SMS procedures. These will include, but not be limited to the following: Storage Requirements, Exemptions from Training Exercises and Drills, Port Safety Manning, Crew Training On The Job, Use of Pyrotechnics & Ground Fog Systems for Entertainment purposes, Handover Reports, Fire Risk Assessment, Safety Training within Departments, Securing of Heavy Objects and the Ship’s Security Plan

Experience

• 5+ years in the hospitality industry (entertainment experience preferred)
• 3+ years with personnel management experience
• Bachelors Degree or higher preferred

The Cruise Director will serve as the figurehead to our guests; be the face and voice of our mission statement: To consistently deliver fun, memorable vacations at a great value. While embracing the Carnival Service Values, the CCL commitment to Safety and abiding by all rules and regulations set by the Team Carnival Shipboard Handbook, the CD drives both guest satisfaction and revenue through his/her appearances, public address announcements and activity creation. As the voice of the ship the CD will have significant responsibility in many emergency procedures. He/She will also serve as a supervisor to the activity team and report directly to the Entertainment Director.

SKILLS & RESPONSIBILITIES: 

Face & Voice of the Ship – The CD will drive the guest experience, as well as revenue, through his/her appearances, stage shows and announcements. In addition, as a skilled public communicator, the CD will have a primary role in safety procedures as outlined in the Safety Management System (SMS).

• Stage, Activities, TV – The CD will host many events for our guests including, but not limited to: all main lounge shows, revenue presentations, deck parties, meet & greet events, activities around the vessel, live morning shows, pre-recorded tv spots, etc.
• PA/Revenue – The CD will make strategic personal appearances and multiple daily announcements as outlined in the CCL Onboard Commerce Plan in order to inform guests of important information, create excitement for big events and drive traffic to revenue opportunities around the vessel.
• Safety – As the voice of the ship the CD will have a primary role in communicating all pertinent information to our guests during an emergency.

Leading the Activity Team – The CD is the direct supervisor for the onboard Activity Team. This team may include E-Staff, Karaoke Host and Comedy Club Manager (where applicable). The CD will show leadership skills in the following;

• Training–The CD is responsible for the stage, performance and activity training of the Activity Team, as well as ensuring that E-Staff are preparing for their tier appraisals by following goals set out in each E-Staff tier job description.
• Monitoring– The CD will continually monitor activities and events hosted by members of the team and offer guidance and training where necessary. This training and guidance will be through conversation, coaching and evaluations.
• Scheduling/Meeting –The CD will create the weekly schedule for the E-Staff and conduct Daily Compass meetings with the activity team that also cover scheduling information. The CD will provide feedback about the strengths and weaknesses of the Activity Team to the Entertainment Director to assist in the task of entertainment programming.
• Coaching/Discipline – The CD will use onboard tools (iCare and TGEM) to provide immediate feedback to the activity team. The CD will offer constructive counseling to the Activity Team through the use of CCL HR tools.

Create, Review, Reinvent Activities – As leader of the Activity Team the CD will be responsible for creating new, fun, engaging experiences for our guests. With the help of the team he/she will bring new exciting events to the table. In addition to monitoring, as previously mentioned, the CD will analyze the effectiveness of events to seek out opportunities for improvement in our current product.

Safety Responsibilities

• Voice of the Ship – See above (Skills & Responsibilities>Face & Voice of the Ship>Emergencies)
• SMS Responsibilities The CD will implement and comply with all appropriate safety responsibilities as set out by the CCL SMS procedures. These will include, but not be limited to the following: Stairs and Escape Ways Clearance in Theaters and Lounges, Crew Training On The Job, Storage requirements, Port Safety Manning, General Fire & Emergency Drill and Exemptions from Training Exercises and Drills.

EXPERIENCE:

• 3+ years in the entertainment industry (hosting experience preferred)
• 3+ years with personnel management experience
• Bachelors Degree or higher preferred