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PRIVACY POLICY


This website carnivalentertainment.com is owned and operated by Carnival Cruise Line, a division of Carnival Corporation ("Carnival"), with assistance of third party vendors in the hosting and operation of this website. Carnival is committed to respecting and protecting your privacy and helping you make the most of your time on the Internet within a trusted environment. The carnivalentertainment.com Privacy Policy (“Privacy Policy”) applies to this website and governs its data collection, usage and services. This Privacy Policy discloses how we collect, protect, use and share information gathered about you on our website. If you use this site you explicitly agree to the terms and conditions of the Privacy Policy in effect at the time of your use. We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet. By accessing or using our Sites and/or products and services you signify that you have read, understood and agree to our collection, storage, use and disclosure of your information as described in this Privacy Notice.


Information We Collect

How Do We Use the Information We Collect?

Information We Collect or Store Automatically

How do we use the information we collect or store automatically?

Information We Receive from Social Networking Sites or Other Third Parties

Email Promotions

Deleting personal data we hold about you

Accessing the personal data we hold about you

Child Privacy

Understanding Your Needs

Your Access to Your Information

Disclosing Information to Third Parties

Online Advertising

Security Procedures to Protect Information

Transferring Your Data

Your California Privacy Rights

For Customers in the EU

Inapplicability of Privacy Policies of any Linked Sites or Other Parties

Changes to this Privacy Notice

Your Comments are Appreciated

Information We Collect
We collect personal information you voluntarily provide to us when you visit our Sites, enquire about or use our products and services.


You can visit our website without divulging any personally identifiable information including your email address. Our website does not collect personally identifiable information about individuals except when such individuals provide such information on a voluntary basis, such as when registering at our site, requesting information or filling in a job application. Carnival may use such information in its general business operations, which may include assessing candidate qualifications, potentially selecting candidates that could be offered a position in one of our many ships, contacting candidates that may be elected to participate in the selection process for a job applied for, and determining the number of applicants in one given geographic area that may warrant a recruitment drive in such area.
With your prior explicit consent we collect information when you apply for employment online which may include your legal name, stage name, email address, date when your available for work, main telephone number, mobile telephone number, gender, age group, country of citizenship, past work, face photography, body photography, extra photography, demo/sample of your work, resume file; also with your prior explicit consent we may also collect sensitive personal information such as passport info, medical info once you are in the onboarding process and you have accepted the new job position. This information is collectively referred to as "Profile Information" in this Privacy Notice.


There are several areas on the Sites where you may provide personal information to may apply for employment online. These include My Profile, Job Application, Audition Application and Contact Us. You may apply for employment online through our Sites.


How Do We Use the Information We Collect?
You are not required to register in order to access our site. If you send us an email, request information or register on our site we may collect information about you. Certain portions of our site may be restricted to registered users current or prospective employees. Any information you provide to us is purely voluntary.

You may be required to register in order to fill in a job application on our site or to access certain functions available on the site. When you register on our site, you may be required to provide your first name, last name, email address and to select a password to be used to access your information (your email and password being your “Login Information”).

When you fill in an employment application on our website, you will be required to provide personal information that will be used to assess your qualifications. Information collected through the online job application may include your name, address, email address, telephone number, passport and visa information, languages spoken, partner name and relationship (if you and your partner are applying together or if you are related or joining a current shipboard employee), professional experience in the field for which you are applying, employment history, personal references and their contact information, and disclosures on felony, medical exam and false statements, as well as emergency contact information (the name and contact information of someone who we can contact in case of an emergency) (the “job application”).

Information collected in the job application may include information of yourself and of others (partner, personal references, relatives which are current shipboard employees). By providing us with the information of any third party, you are agreeing and acknowledging that you have the express right and authority to do so on their behalf.

By providing personal information through this site you explicitly agree to our collection and use of that information as described in this Privacy Policy. You agree that we may use the personal information you provide to respond to your inquiries, assess your professional qualifications, contact you regarding information in your job application, to schedule interviews, to let you know about recruitment drives in your area, to make travel arrangements and in some cases visa applications, or for other reasons reasonably related to your employment or job application. This may involve sharing certain information with affiliated companies or third parties, for instance, if we use a recruitment agency to support the selection process or travel agency to make travel arrangements. You also agree that we may share your personal information with our affiliated companies and third parties as described in this Privacy Policy. When you submit personal information to cclcareers.com, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in another country including the United States which may not provide privacy protections similar to those your country provides.

We may use your personal information to communicate with you and respond to your queries. You may choose how you would like to receive information from us. Options include mail, email, telephone or text. With your permission, we may contact you from time to time with communications that we feel will be of interest to you such as information about our services, news, and updates, and promotions; our communication will also include offerings of exclusive benefits and privileges and personalized offers and invitations to events. We may also use your email address to provide you with details on upcoming events, cruises, packages and other information about Carnival or to provide you with information from companies with whom we have cooperative or joint marketing arrangements. We may also use the information collected when you activate the mobile application to provide you with information about your cruise, activities, products or services that may be of interest to you through the application.


We do not retain personal information for longer than necessary to fulfil these purposes and in accordance with applicable law. For information on third parties we share your information with, please see Section on Disclosing Information to Third Parties.


Information We Collect or Store Automatically
We automatically collect certain types of usage information when you visit the Sites, receive Carnival emails, or otherwise engage with us. For example, we use cookies, clear gifs or beacons, device recognition technologies, and other similar tracking technology to better understand our Site usage information and to improve our Site and our user experience. Some methods we use to collect this usage information are explained below.  


Cookies are small text files containing a string of alphanumeric characters placed on your devices that uniquely identify your browser and let us help you log in faster and enhance your navigation through the Site. A cookie may also convey information to us about how you use the Sites (e.g., the pages you view, the links you click, how frequently you access the Sites, and other actions you take on the Sites), and allow us to track your usage of the Sites over time.


Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Sites, domain names, landing pages, pages viewed, and other such information.


Clear gifs (also known as web beacons) are small graphic images or other web programming code that may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon.  Web beacons are used to anonymously track the online usage patterns of our customers, and can also be included in Carnival emails, so that we can determine which emails from Carnival are opened and which links or advertisements in those emails are clicked by recipients, and to help identify our users across devices.


Embedded scripts are a type of programming code that is designed to collect information about your interactions with the Sites such as the links you click on.  The code is temporarily downloaded onto your device from our web server or a third party service provider, is active only while you are connected to the Sites, and is deactivated or deleted thereafter.


Browser fingerprinting includes collection and analysis of information from your device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identifying your browser and device.


Entity tags (“ETags”) are a feature of the cache of information from device browsers.  ETags are an opaque identifier assigned by a web server to a specific version of a resource found at a URL.  If the resource content at that URL ever changes, a new and different ETag is assigned.  Used in this manner, ETags are a form of Device Identifier.  ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.


Recognition technologies apply statistical probability tools to data sets in an attempt to recognize or make assumptions about users and devices.  This information helps us to identify you across multiple devices that you may use, analyze and improve the Sites and present you with information based on these assumptions.


When you access the Sites by or through a mobile device, we may receive or collect and store unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.


How do we use the information we collect or store automatically?
We use or may use the data and any personal information collected through the above methods for our legitimate business interests, namely to: (a) remember information so that you will not have to re-enter it during your session or the next time you visit the websites; (b) provide and serve custom, personalized advertising; (c) identify and recognize you across multiple devices; (d) provide and monitor the effectiveness of the Sites; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and the Sites; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our services and Sites. For more information, please see the Online Advertising section below.


The information generated by the above methods may be transmitted to and stored on servers in the United States. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.


If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Sites. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. Please review the section below titled "Online Advertising" for more details. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.

To learn more about cookies, clear gifs/web beacons and related tracking technologies, you may wish to visit All About Cookies.org Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. and/or the Network Advertising Initiative’s online resources Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. .  


We do not retain personal information for longer than necessary to fulfil these purposes and in accordance with applicable law. For information on third parties we share your information with, please see the Disclosing Information to Third Parties section below.

Information We Receive from Social Networking Sites or Other Third Parties
When you interact with our Sites through various social media, such as when you login through Facebook, or share our content on Facebook, Twitter, Pinterest, Instagram or other sites, we may receive information from the social network including your profile information, profile picture, profile name, user ID associated with your social media account, country and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network, and we will not post information about you on third party social media sites without your consent. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service.


We may also collect information about you from other third parties, for example, tour operators, data aggregators, and our partners.


We may also collect information about you that is publicly available. This information may be combined with the information we collect from you directly as discussed above. We use this information to better understand the demographics of our customers, to connect with you on social networks, and improve our Sites, Services and our customer experience.

Email Promotions
You may subscribe to our email promotions program by registering on one of our Sites. By registering, you are securing your subscription to receive email promotions. Emails from Carnival may contain clear gifs, unique hyperlinks, and other methods to track your engagement with the email promotions that we send you. You may unsubscribe or change your email address for email promotions at any time by following the instructions mentioned prominently within each email promotion.

Accessing the personal data we hold about you
You may request a copy of the personal data we hold about you. This includes obtaining personal data about you in electronic form to provide to a third party should you wish to do so.

Deleting personal data we hold about you
We retain personal data for the period required for processing, and where we are under an obligation to do so, for example billing data is retained in accordance with anti-money laundering and financial records keeping requirements.

We will delete personal data we hold about you if you ask us to do so, except where certain exemptions apply.

Child Privacy
We process personal information about children to provide products and services when they are guests on our ships, but do not seek to collect personal information about children for any other purpose The Sites are not targeted at, nor do we knowingly collect personal information from, children under the age of 18. If we have reason to believe that information is being provided by a person under the age of 18 we will not collect the information. If you believe that we have collected information from a person under 18, please contact us at privacypolicy@carnival.com.

Understanding Your Needs
The personal information you provide to us or which we obtain through your dealings with us may be analyzed for the following purposes to tailor our products and services and to improve our products and services generally:

    • To personalize our news, offers and services to your interests.
    • To track the response to our marketing communication.
    • To review, develop and improve the services we offer (including market research).
    • For statistical analysis.

We also conduct identifiable and anonymous market research to provide longer-term insight into the effectiveness of our services and marketing, and to support our service planning and delivery.

Your Access to Your Information
You are responsible for the accuracy and completeness of all information you provide to us. You may, at any time, access and make changes or corrections to your Profile Information providing your Login Information. You may also direct us to change your information by email or telephone at the address and number provided below. You can direct us to remove your email address from our mailing list simply by following the instructions on any email you receive. We will act on your request promptly, but making changes may take up to two weeks to become effective.

Disclosing Information to Third Parties
We may share your information with our affiliated companies and third parties to perform certain activities on our behalf. Examples of these activities and third parties include:

    • Fulfilling requests for brochures and promotional materials: printers, fulfilment service providers.
    • Processing payments: banks, payment service providers.
    • Sending postal mail and e-mail communications: postal services, couriers, e-mail service providers.
    • Maintaining guest records and analyzing data: customer insight agencies, credit agencies.
    • Providing port services and excursions.
    • Providing travel services: airlines, coach operators, travel agents.

These contractors have access to personal information needed to perform their functions, but are not permitted to use it for other purposes.

If you make a booking we may pass your personal information on to other relevant suppliers of your travel arrangements such as airlines, hotels and transport companies. Your personal information may also be passed to travel agents, security and credit checking companies, credit and charge card companies. We are required to co-operate with government and law enforcement agencies and the public authorities of any country in your itinerary, including customs and immigration authorities.


We will disclose Profile Information and other personal information to third parties in accordance with applicable law, and generally only if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Legal Notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customized advertising, providing customer service, processing orders, sending emails about our products or services, etc.) or with whom we may have cooperative or joint marketing arrangements; (6) the information is shared with third parties for their marketing use, or (7) the information is revealed to others as described in this Privacy Policy. To limit affiliate marketing offers, please email: privacypolicy@carnival.com or contact us toll free at 1-888-CARNIVAL. We may also anonymize or aggregate data about you and disclose such anonymized or aggregated information to third parties for promotional or other purposes.


From time to time we may offer promotions or specials on behalf of companies with whom we have joint or cooperative marketing arrangements. You may take advantage of these promotions or specials by clicking on links on our Sites. You will be transferred to a different site which may not be owned or operated by Carnival where you may be required to provide personal information in order to participate in the promoted products or services. This privacy policy does not apply to those sites; please review the privacy policy posted on those sites.  Carnival is not responsible for the content on those sites and therefore your use of such sites is at your own risk.


Personal information about you may be shared with governmental and recognized law enforcement agencies (such as Customs and the US Department for Homeland Security) prior to boarding, during your cruise, or after disembarkation, for security and immigration purposes. Personal information may also be shared with these agencies in order to prevent and detect crime as well as to safeguard children and vulnerable adults.

Online Advertising
We may share, or we may permit third party advertising networks and other third party partners, to collect information about your use of our Sites, or your engagement with our email communications or other marketing initiatives, over time and across devices that you use so that they may play or display ads that may be relevant to your interests on the Sites as well as on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which are discussed above. We may also share an account identifier which Carnival de-identifies prior to sharing with third party partners so that the partners cannot reasonably identify you from the information, to help us identify you across devices. To learn more about cookies, clear gifs/web beacons and related tracking technologies, you may wish to visit All About Cookies.org Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. and/or the Network Advertising Initiative’s online resources Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. .  


You may be able to delete and/or disable cookies and other tracking technologies by actively managing the settings on your browser or mobile device. If you access our Sites on your mobile device, you may or may not be able to control tracking technologies through your device settings. Please note that these tools may not be effective with regard to Flash cookies or HTML5 cookies.  For information on disabling Flash cookies, go to Adobe’s web site Indicates external site which may or may not meet accessibility guidelines. Opens in a new window..  Please be aware that if you disable or remove cookies, Flash cookies, or HTML5 cookies on your Device, some parts of our Sites may not function properly, and that when you revisit our Sites your ability to limit cookies is subject to your browser settings and limitations.


In the United States and Canada, you can opt-out of many of the network advertising programs that deliver interest-based advertising content based on your browsing behaviors by visiting the Digital Advertising Alliance Consumer Choice Page Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. and the Network Advertising Initiative Consumer Opt-Out page Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. (United States) or the Digital Advertising Alliance of Canada page Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. (Canada).  Deleting browser cookies can remove your opt-out preferences, so you should use these tools periodically to ensure that your preferences are up-to-date.  Carnival participates in the Adobe Marketing Cloud Device Co-Op to better understand how you use out website and apps across the various devices you use, and to delivered tailored promotions. You can learn more about the Adobe Co-Op by visiting the Adobe Device Co-Op Privacy Controls, currently available here. Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. .

Security Procedures to Protect Information
Security of personal information is extremely important to us. Carnival employs physical, administrative and technical security measures designed to prevent unauthorized access to your personal information collected on and used by Carnival at our Sites and when providing our Services. Our Sites uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the Site, but any information you provide us by email or fax is unencrypted. SSL is an industry-standard protocol for encryption over the internet. Data transmission over the internet is never 100% secure. While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your login information, booking number or password with anyone. Carnival cannot guarantee the security of any information you transmit to us or from our Sites, and therefore you use our Sites at your own risk.


Transferring Your Data
Carnival is headquartered in the United States, and has operations, entities and service providers in the United States and throughout the world. We may need to process your personal information worldwide, for example on board our ships (depending upon the destinations you travel to with us); where a service provided has operations / processing facilities in another country; or where we have to provide personal information to immigration authorities, port agents or excursion operators in destination countries.

If you are based in the EU, this may involve sending your personal information to countries outside the EU where data protection rules may not be as stringent as in the EU. Such transfers are made pursuant to appropriate safeguards. In addition, from time to time, personal information may need to be shared with other Carnival companies outside of the EU, or accessed by Carnival companies from outside of the EU, in order to provide the services you request from us. For these transfers, we use ‘standard contractual clauses’ to ensure the adequacy of the transfer. If you wish to enquire further about these transfers, please contact us using the details set out at the end of the Privacy Notice.

Your California Privacy Rights
Carnival may disclose your personal information to our affiliates or other third parties for their use in the marketing of their products or services (as opposed to Carnival products or services) to you unless you tell us not to. In order to opt out of such sharing or for further information, please email: privacypolicy@carnival.com or contact us toll free at 1-888-CARNIVAL.

For Customers in the EU
If you reside in the EU, you are entitled to the following rights in respect of personal information that we hold:


  • Right of access: The right to obtain access to your personal information.
  • Right to rectification: The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
  • Right to erasure: The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
  • Right to restriction: The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information.

In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request. You may contact our Data Protection Officer to discuss how to exercise those rights by sending an email to privacypolicy@carnival.com or contact us toll free at 1-888-CARNIVAL.

You also have the right to lodge a complaint with the relevant data protection regulator.

Inapplicability of Privacy Policies of any Linked Sites or Other Parties
Carnival's Sites may contain links to other sites such as our affiliates and third parties. This Privacy Notice only addresses Carnival's use and disclosure of your information collected on Sites displaying this Privacy Notice. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of our affiliates or any other third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

Changes to this Privacy Policy
We will occasionally amend this Privacy Notice to reflect company and customer feedback and we reserve the right to make changes to this Privacy Notice at any time. The use of your information is subject to the Privacy Notice and Terms of Use in effect at the time of use. The provisions contained in this Privacy Notice supersede all previous notices or policies regarding our privacy practices with respect to our Sites. We post the effective date of our Privacy Notice on our Sites. We encourage you to check our Sites frequently to see the current Privacy Notice to be informed of how Carnival is committed to protecting your information and providing you with improved content on our website in order to enhance your online cruise planning experience. If we make material changes to this Privacy Notice we will post the revised Privacy Notice and the revised effective date on our Sites.

Your Comments are Appreciated
If you have any questions, comments or complaints regarding our Privacy Policy, you can contact us via telephone at 1-888-CARNIVAL, or email: privacypolicy@carnival.com. If you have questions, comments or complaints not related to the Privacy Policy (e.g. reservations, cruise experience, marketing material, etc.), you can check the Customer Service area of this website. This site is owned and operated by Carnival Cruise Line, a division of Carnival Corporation, which controls any information submitted through this site.

Effective Date:25 May 2018 © Carnival Corporation, All rights reserved.